Privacy Policy

Summary

WonderMaker and its affiliated entities (including Zhejiang WonderMaker 3D Technology Co.,Ltd. and its affiliated companies, hereinafter referred to as "WonderMaker" or "we") attach great importance to your privacy. We have created this Privacy Policy ("Policy") to help you understand how we collect, use, disclose, protect, store, and transfer your personal data.

Personal Information refers to various types of information, recorded electronically or otherwise, that can identify an individual's identity, either on its own or when combined with other information. This Policy describes how WonderMaker handles your personal information. This Policy applies to all products and services provided by WonderMaker.

Last Updated: February 12, 2025.

This Policy will help you understand the following:

How we collect and use your personal information.
How we use cookies and similar technologies.
How we use SDK.
How we share, transfer, and disclose your personal information.
How we protect your personal information.
Your rights regarding your personal information.
How we handle children's personal information.
How your personal information is transferred globally.
The retention period for your personal information.
How we update this Policy.
How to contact us.

1. How We Collect and Use Your Personal Information

1.1 How We Collect Your Personal Information

You may need to provide personal information when using our products and services. You are not required to provide personal information, but in some cases, if you choose not to provide it, we will not be able to offer you the relevant products or services or address or resolve the issues you encounter. We will only collect and use your personal information for the purposes described in this Policy. Below are examples of the personal information we may collect:

Account Information: When you create a WonderMaker account, you may provide us with your personal information, including your username, email address, password, or other information used for account security settings.
Contact Information: When you place an order with WonderMaker or seek customer service, you may provide us with contact information such as your name, alias, email address, shipping address, and contact number.
Photos, Videos, and Files: We will not automatically collect your photos, videos, or files without your consent. When you upload photos, videos, or other files while using WonderMaker products and services, we may collect and store such content, including EXIF data related to the photos or videos. If the content includes third-party information, you must obtain any necessary consent from third parties and inform them of this Privacy Policy before uploading such content to WonderMaker.
3D Model Files and/or Related Printing Information.

In any case, unless we obtain your consent, we will not interpret, analyze, or otherwise process your 3D model files, and third parties will not have access to or process your 3D models.

We will use your 3D model files and/or related printing information strictly for the purposes described in this section. If we need to use your information for purposes other than those described in this section, we will seek your consent in advance.

We will not collect your 3D model files and/or related printing information in the following situations:

When you configure the printer to pure LAN mode (LAN mode) and initiate a print job.
When you initiate a print job from a model stored on an SD card.
When you initiate a print job from a model stored in the printer's built-in storage.
Communication Data: When you contact us, we may collect communication-related information, including your contact details, communication time, subject, and content.
Location Information: When you activate WonderMaker hardware products or use our application, you may provide us with location-related information. To provide us with your location, you may need to enable certain device features (e.g., Wi-Fi and Bluetooth) to identify your location in multiple ways (including IP address, mobile app list information, phone tower location, or physical detection through Wi-Fi or Bluetooth sensors). If your location is collected through your mobile device or other non-WonderMaker products' Wi-Fi or Bluetooth, please note that such sensors and related data services may be provided by third parties. Third parties may access such information to provide these data services to WonderMaker. You may share your location information with third-party navigation software providers to receive location-based services on WonderMaker products.
Device Information: When you activate WonderMaker products and request after-sales service, you may provide us with your WonderMaker device information, including the model and serial number. To provide after-sales service, our after-sales team may ask for device data. When you send commands to WonderMaker products, we will collect and use the information you provide.
Technical Information: When you visit our website or use our mobile applications, you may provide us with technical information related to your device, browser, or app usage. This information includes your IP address or device address, browser and/or device type/device serial number, the websites or web pages you visited before or after using the product or service, hardware version, and operating system. We may also use this technology to collect information about your interactions with WonderMaker emails, such as whether you opened, clicked, or forwarded the email.
Diagnostic Information: We collect information about the operation of WonderMaker products and services under the WonderMaker device, such as settings, functions, performance, device status, log files/log information, device activity, error reports, and memory status when systems or apps crash.
Job Application Information: When you apply for a job with WonderMaker, you may provide us with your education information, such as your degree and the school you graduated from, as well as employment-related information, such as your previous employers and work achievements. We may also collect such information from third-party recruiters or websites.
Automatic Data Collection: When you browse our website and interact with it, we may use automatic data collection technology to gather certain information about your device, browsing behavior, and patterns, including detailed information about the websites you visited and other communication data, the websites you saved and used, and information about your computer and internet connection, such as your IP address, operating system, and browser type. The information we automatically collect is statistical data and does not include personal information.
Sensor Information: When you play videos or other content, we may use the device's gravity sensor, accelerometer, etc., to adapt to your device's state and recognize your device's orientation (portrait or landscape).
Device Permissions: When you install our application on your device, we may request certain device permissions to support the relevant functions and services.
- Device Storage/Album Permissions:
  - Permission Name: STORAGE
  - Purpose: Upload/update account profile picture, device LAN connection information.
- Camera Permissions:
  - Permission Name: CAMERA
  - Purpose: Set or update profile picture, scan QR codes.
- Location Permissions:
  - Permission Name: LOCATION
  - Purpose: Network configuration for smart devices.
- Internet Permissions:
  - Permission Name: INTERNET
  - Purpose: Enable internet functions, device network configuration, etc.
- Bluetooth Permissions:
  - Permission Name: BLUETOOTH
  - Purpose: Bluetooth device network configuration.

1.2 How We Use Your Personal Information

We Will Use Your Personal Information for the Following Purposes:

Operation and Provision of WonderMaker Products and Services: To verify and manage WonderMaker user accounts, provide the services and information you request, and handle entries and rewards related to promotional activities that may be offered by WonderMaker from time to time. We will process your personal data in accordance with this Privacy Policy and any preferences you express through WonderMaker products and services (including the WonderMaker app).
Understanding and Analyzing Usage Trends and Preferences: To improve WonderMaker products and services and develop new products, services, features, and functions.
Contacting You for Management and Information Provision (Including Customer Service): We may send you direct marketing information related to products and services provided by us or third parties we cooperate with, including promotions and event updates. If you are a natural person or consumer, we will only send direct marketing information to you with your consent or within the scope permitted by law. You can unsubscribe or withdraw your consent at any time. Please refer to "Section 6: Your Rights Regarding Your Personal Information" for more information.
Detecting, Preventing, and Responding to Fraud, Abuse of Power, Security Risks, and Technical Issues: To protect our users, ourselves, or the public from potential threats.
Resolving Problems, Correcting Issues, and Improving Performance: To solve issues, correct errors, and enhance the performance of WonderMaker products and services.
Any Other Purpose for Which We Collect Your Information or Have Obtained Your Prior Consent: Any other purpose for which we have collected your information or obtained your consent in advance.
Aggregating Collected Personal Data: We will aggregate the personal data we collect, such as the number of times and frequency of your visits to our website and applications, to generate metrics and statistics. We use aggregated data to understand website usage and improve its usability, as well as to enhance the quality and availability of the products and services we provide.
Compliance with Applicable Laws: To comply with relevant legal obligations.

1.3 You Fully Acknowledge that We Have the Right to Collect and Use Your Personal Information Without Obtaining Your Authorization in the Following Situations:

Related to national security and national defense security.
Related to public safety, public health, and major public interests.
Related to criminal investigations, prosecutions, trials, and enforcement of judgments.
To protect the life, property, or other significant legal rights of the personal information subject or other individuals, where it is difficult to obtain their consent.
The collected personal information has been made public by the individual themselves.
Personal information collected from legally disclosed information, such as legitimate news reports or government public information.
Necessary for signing a contract at your request.
Necessary for maintaining the security and stability of the provided products and/or services, such as discovering and resolving product and/or service faults.
Necessary for legitimate news reporting.
Necessary for academic research institutions to conduct statistical or academic research in the public interest, where personal information in the results is anonymized when provided externally.

Your personal information may include sensitive data, such as your race, religious beliefs, personal health conditions, sexual orientation, etc. When using our products or services, you may upload or disclose such sensitive information in public channels. Please be cautious when handling such personal sensitive information.

When we need to use information for purposes not specified in this policy, we will seek your consent in advance.

If we intend to use information collected for a specific purpose for other purposes, we will also seek your consent in advance.

2. How We Use Cookies and Similar Technologies

We may use cookies, pixel tags, and web beacons on our website, mobile apps, online services, emails, and advertisements to collect information. This information is considered non-personal, but if local laws treat IP addresses or similar identifiers as personal information, we also consider those identifiers as personal information.

2.1 Cookie

A cookie is a plain text file that a web server stores on your computer or mobile device.The contents of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application.Cookies typically contain an identifier, a site name, and some numbers and characters.

We sometimes store cookies on your computer or mobile device. We enable cookies to improve the user experience, including:

Login and authentication. When you log in to the Site using your account with us, cookies allow you to jump directly from one page of the Site to another without having to log in again on each page.
Storing your preferences and settings. Websites can use cookies to save settings such as the language of your computer or mobile device, font size, shopping cart and other browsing preferences.
Interest-based advertising. We use cookies to collect information about your online activities and discover your interests, and to provide you with advertisements that are most relevant to you.
Statistical Analysis. Cookies allow us to collect information about your use of our websites and other applications, such as recording a user's single visit (using a session cookie) or multiple visits (using a persistent cookie).
We do not use cookies for any purpose other than those described in this statement. You can manage or delete cookies according to your own preferences, you can clear all cookies stored on your computer and most web browsers have a function to block cookies. For more information on how to change your browser settings, please refer to your browser's “Help” file for the proper way to change your cookie settings.
If you clear your cookies, you will need to change your user settings each time you visit our website. Please also note that some of our services may require the use of cookies, and disabling cookies may affect your ability to use all or part of these services.

2.2 Web Beacons/Pixel Tags

In addition to cookies, we and certain third parties use web beacons or pixel tags on the Website. Web beacons are typically electronic images that are embedded in a website or email and can be used to recognize a cookie on your device when you view a web page or email. pixel tags allow us to deliver emails in a format that you can read and allow us to know if an email has been opened.

We, and certain third parties, use these technologies for a variety of purposes, including to analyze use of the Services (in conjunction with cookies) and to provide content and advertisements that are more relevant to your needs. For example, the emails we send you may contain click-through URLs that link to content on our websites, and if you click on the link, we track the click to help us understand your product and service preferences and improve customer service. If you do not want your activity to be tracked in this way, you can unsubscribe from our email distribution list at any time.

2.3 Other Local Storage

We, and certain third parties, may use other local storage technologies in some of our Products and Services, such as Local Shared Objects (also known as Flash Cookies) and HTML5 Local Storage. These technologies are similar to the cookies described above in that they are also stored on your device and can be used to record certain information about your activities and preferences. However, these technologies may be used on different devices than standard cookies, so you may not be able to control them using standard browser tools and settings.

2.4 Do Not Track

Many web browsers have a Do Not Track feature that allows Do Not Track requests to be issued to websites. Currently, the major Internet standards organizations have not established policies governing how websites should respond to such requests.

We have not changed the data collection and use practices detailed herein based on the Do Not Track setting you have selected or other opt-out settings or features your browser may offer. However, we reserve the right to change the way we process data in the future without notice to you.

3. How We Use SDK

Our app may include third-party SDKs to optimize and provide our services. These SDKs may collect your personal information, but we ensure they comply with necessary measures to protect your personal data.

4. How We Share, Transfer, and Disclose Your Personal Information

4.1 Sharing of Your Personal Information

We will not share your personal information with any company, organization, or individual outside of WonderMaker, except in the following cases:

Sharing with explicit consent: We will share your personal information with other parties after obtaining your explicit consent.
Sharing in legal circumstances: Based on legal regulations, legal procedures, litigation, or requests from public institutions and government departments, we may need to disclose your personal information. If disclosure is necessary or appropriate for national security, law enforcement, or matters of public importance, we may disclose your information.
Sharing with affiliated companies: Your personal information may be shared with our affiliated companies. We will only share the necessary personal information, and this sharing will be subject to the purposes outlined in this Privacy Policy. If affiliated companies intend to change the purpose for processing personal information, we will obtain your consent again.
Sharing with authorized partners: We may share your order information, account information, device information, and location information with partners or third parties to ensure the smooth provision of services. However, we will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and we will only share the personal information necessary to provide services. Our partners include:
- Third-party sellers and third-party developers: Some products or services are provided directly to you by third parties. We must share transaction-related information with third parties to fulfill your purchase of goods or services. For example, when purchasing goods from other developers in the app store, we must share the necessary information with the developers to complete the transaction.
- Suppliers of goods or technical services: We may share your personal information with third parties that support our functionality, including those who provide us with goods, infrastructure technology services, logistics services, payment services, and data processing services. We share this information to enable product and service functions, such as sharing your order information with logistics service providers to arrange delivery, or sharing your order number and payment amount with third-party payment agencies to confirm and complete your payment.
  - WonderMaker for Android:
    - umeng+ AndroidSDK
      - Official Website: https://www.umeng.com/page/policy
      - Organization: Beijing Ruixun Lingtong Technology Co., Ltd.
      - Information Collected: Device MAC address, unique device identifiers (IMEI/android ID/IDFA/OPENUDID/IP address/GUID), SIM card IMSI, necessary software list information (including software package names and app names) or running app process information.
      - Purpose: Ensure the security of the device's operating environment, prevent malicious programs and cheating, provide data statistics services, and share services.
  - WonderMaker for iOS:
    - umeng+ iOSSDK
      - Official Website: https://www.umeng.com/page/policy
      - Organization: Beijing Ruixun Lingtong Technology Co., Ltd.
      - Information Collected: Device MAC address, unique device identifiers (IMEI/android ID/IDFA/OPENUDID/IP address/GUID), SIM card IMSI, necessary software list information (including software package names and app names) or running app process information.
      - Purpose: Ensure the security of the device's operating environment, prevent malicious programs and cheating, provide data statistics services, and share services.

4.2 Transfer of Personal Information

Transfer refers to the process of transferring the control of personal information from us to another personal information controller. We will not transfer your personal information to any company, organization, or individual except in the following cases:

Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
Transfer in case of merger, acquisition, or bankruptcy liquidation: If personal information is involved in such processes, we will ensure that the new company or organization holding your personal information continues to comply with this Privacy Policy. Otherwise, we will require the company or organization to obtain your authorization again.

4.3 Public Disclosure

We will only publicly disclose your personal information in the following cases:

After obtaining your explicit consent.
Disclosure based on legal requirements: If required by law, legal procedures, litigation, or government authorities, we may publicly disclose your personal information.

5. How We Protect Your Personal Information

We attach great importance to the security of personal information and adopt industry-standard practices to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. To this end, we have taken the following measures:

Minimizing the Collection of Personal Information:We take all reasonable and feasible measures to ensure that the collection of personal information is minimized and that we do not collect personal information unrelated to the purpose. We will only retain your personal information for the period necessary to achieve the purposes stated in this Policy, unless a longer retention period is required or allowed by law.
Using Security Technologies: We use encryption, anonymization, and other security measures to ensure the confidentiality of data transmission and storage. We also use trusted protection mechanisms to prevent data and storage servers from malicious attacks.
Access Control Mechanisms: We deploy access control mechanisms to ensure that only authorized personnel can access personal information. We control the number of authorized personnel according to business needs and personnel levels, implement layered access management, and regularly audit authorized personnel by administrators.
Security and Privacy Training: We conduct security and privacy protection training courses, tests, and promotional activities to raise employee awareness of the importance of protecting personal information.

The internet environment is not 100% secure, and while we strive to ensure the security of the information you send to us, we cannot guarantee its absolute safety. If our physical, technical, or administrative protective measures are breached, leading to unauthorized access, public disclosure, alteration, or destruction of your information, resulting in damage to your legal rights, we will bear the corresponding legal responsibility. In the unfortunate event of a personal information security incident, we will notify you in a timely manner in accordance with legal and regulatory requirements. We will take reasonable and effective measures to publish an announcement. We will also proactively report the incident and its resolution to the regulatory authorities as required.

6. Your Rights Regarding Your Personal Information

In accordance with the relevant Chinese laws, regulations and standards, as well as the general practice in other countries and regions, we guarantee that you can exercise the following rights with respect to your personal information:

6.1 Access and correction of your personal information

You have the right to access and correct your personal information in accordance with laws and regulations. If you want to exercise your right of data access, you can access it by yourself in the following ways:

Account information - If you wish to access or edit the profile information in your account, change your password, add security information or close your account, etc., you can perform such operations by visiting the relevant pages of our website or application for personal data, changing password, etc. However, you may not be able to modify the initial registration information provided during registration for security and identification reasons or in accordance with mandatory provisions of laws and regulations.

If you are unable to access or correct such personal information by the above means, at any time you can send an e-mail to info@wondermaker3d.com or contact us according to the means provided in the website or application.

6.2 Deletion of your personal information

When we have the following circumstances and there is no reason to continue to use your personal information, you may submit a request for deletion of your personal information to us:

The purpose of processing has been achieved, cannot be achieved, or is no longer necessary to achieve the purpose of processing.
We stop providing products or services or the retention period has expired.
You withdraw your consent in accordance with paragraph (6.3) of this Article.
If our collection and use of personal information violates laws and regulations.
If our handling of personal information violates our agreement with you. We will evaluate your request and, if the appropriate regulations are met, we will take appropriate steps, including technical means, to process it. Please note that due to applicable laws and security technology, it may not be possible for us to delete the respective information from our backup systems immediately. In this case, we will securely store your personal information and isolate it from any further processing until the backup can be erased or anonymization is achieved.

6.3 Withdrawal of consent

General

You may withdraw consent previously granted to us for specific purposes, including the collection, use and/or disclosure of your personal information in our possession or control, by submitting a request. Depending on the specific service you are using, at any time you can send an e-mail to info@wondermaker3d.com. We will process your request within a reasonable time after you have made it and will, upon your request, not collect, use and/or disclose your personal information thereafter.

Depending on the extent of your withdrawal of consent, it may result in you not being able to continue to enjoy our products or services. However, your decision to withdraw your consent or authorization will not affect the validity of our previous personal information processing activities based on your consent.

If you do not want to accept our non-human automated decision-making mechanism based on information systems, algorithms, etc., including making automated decisions, including giving you information push, sending marketing information, you can unsubscribe at any time through the means provided by us in the email or SMS.

6.4 Personal Information Subject Cancellation Account

You can cancel your previously registered account at any time, please send an email to info@wondermaker3d.com.

We will complete the cancellation of the account within 15 business days. After canceling your account, we will stop providing you with products or services and delete your personal information upon your request, unless otherwise provided by laws and regulations.

6.5 Responding to your request

For security purposes, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.

If you are not satisfied, you may also file a complaint or report to the regulatory authorities such as Netcom, Telecom, Public Security and Industry and Commerce.

For your reasonable requests, we do not charge fees in principle, but for requests that are repeated many times and exceed reasonable limits, we will charge a certain cost fee as appropriate. We may refuse requests that are unnecessarily repetitive, require excessive technical means (e.g., requiring the development of a new system or a fundamental change in existing practices), pose a risk to the legal rights of others, or are highly impractical (e.g., involving the backing up of information stored on magnetic tapes).

In the following cases, we will not be able to respond to your request as required by laws and regulations:

directly related to national security or national defense;
directly related to public safety, public health, and significant public interests;
directly related to crime investigation, prosecution, trial and judgment execution;
There is sufficient evidence that you have subjective malice or abuse of rights;
Responding to your request will lead to serious damage to your legitimate rights and interests or those of other individuals or organizations.
For the maintenance of your or other individuals' lives, property and other significant legitimate rights and interests but it is difficult to get your own authorization to agree;
Involving commercial secrets;
related to our fulfillment of obligations under laws and regulations.

7. How We Handle Children's Personal Information

We recognize that it is the responsibility of parents or guardians to monitor the use of our products or services by minors. However, we do not provide services directly to minors or use minors' personal information for marketing purposes. We consider anyone under the age of 14 to be a minor.

If we find ourselves collecting Personal Information from a minor without first obtaining verifiable parental consent or if you are a parent or guardian and you believe that a minor has submitted Personal Information to us, you can contact us at any time by sending an e-mail to info@wondermaker3d.com to ensure that such Personal Information is immediately deleted and that the minor's access to the subscription to any applicable WonderMaker Service.

8. How Your Personal Information is Transferred Globally

Your personal data is stored in data centers located in mainland China, unless cross-border transfer is required by applicable laws.

9. Retention of Your Personal Information

We will retain your personal information for the duration necessary to fulfill the purposes outlined in this Policy, unless extended retention is required by law.

10. Updates to This Policy

We periodically review our privacy policy based on changes in our business and technology, and we may update this privacy policy. If we make material changes to this Privacy Policy, we will notify you via an in-app pop-up on your mobile device so that you can understand what information we collect and how we use it.

Such privacy policy changes will apply from the effective date specified in the notice or website. We encourage you to periodically check this page for updates on our privacy practices. Your continued use of WonderMaker's products and services will be deemed acceptance of the updated Privacy Policy. We will ask for your consent again when we collect additional personal information from you or when we use or disclose your personal information for new purposes.

11. How to Contact Us

If you have any questions, comments or suggestions regarding this Privacy Policy, you may send an e-mail to: info@wondermaker3d.com or a letter to:

Room 1310, 1/F, Main Building Block, Zhezhong Headquarters Economic Center, No. 299 Binhong East Road, Dohu Street, Jindong District, Jinhua City, Zhejiang Province (Self-declaration);
No. 360, Bayong Road, Chengdong Street, Wucheng District, Jinhua City, Zhejiang Province, 321099, China.

The person in charge of information protection telephone: 17280945491.

If you are not satisfied with our response, especially our personal information processing behavior has damaged your legitimate rights and interests, you can also to the net letter, telecommunications, public security and industry and commerce and other regulatory departments to complain or report.